pkok's Privacy Policy
Your personal information is very important to us. This policy explains in detail how pkok collects your information, what purposes it is used for, and how it is kept secure.
Introduction and Applicability
This Privacy Policy ("Policy") applies to the pkok platform and all of its associated services. When you register on pkok, use the services, or visit our website, you are considered to have agreed to the terms of this Policy.
pkok operates a complete online gaming and betting platform for users in Bangladesh. We believe that protecting users' personal information is not just a legal obligation — it is an integral part of our service. Along with reading this Policy, you should also read our Terms and Conditions, as both documents together define the relationship between you and pkok.
This Policy applies to any person residing in Bangladesh who uses pkok services. Users must be at least 21 years old to use the platform.
Types and Methods of Data Collection
pkok collects user information for various purposes and through various methods. These types are described in detail below:
2.1 Information Provided Directly
When you create an account on pkok, you are required to provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password
- bKash, Nagad, Rocket, or Upay number for deposits and withdrawals
- Documents required for identity verification (where applicable)
2.2 Automatically Collected Information
When you use the pkok website or mobile app, our system automatically collects certain technical information:
- IP address and device type
- Browser type and operating system
- Time of access to the platform, session duration, and usage patterns
- Account transaction history and gaming activity
- Login and logout records
2.3 Information Received from Third Parties
In some cases pkok may receive information from third-party service providers, such as identity verification agencies or payment processors. This information is used solely to confirm your identity and to maintain the security of the platform.
Use of Information and Purpose
pkok uses the information collected only for the following lawful purposes:
- For creating, managing, and verifying accounts
- For processing financial transactions such as deposits and withdrawals
- For providing customer service and technical support (via 24/7 live chat and email)
- For maintaining platform security and preventing fraud
- For customising services according to your preferences
- For managing bonuses, cashback, and VIP benefits
- For fulfilling legal obligations and maintaining required records
We also use your information to improve service quality, analyse user experience, and add new features to the platform. However, privacy is always maintained throughout this analysis.
Data Storage and Retention
pkok retains user information only for as long as necessary to provide services and meet legal requirements. All relevant information will be retained for as long as your account remains active.
Even after an account is closed or deleted, records of financial transactions and identity verification information may be retained for a set period, as this is part of legal and regulatory requirements.
4.1 Data Deletion Requests
If you wish to request deletion of your information, please contact our support team. However, please note that due to legal obligations, we may be required to retain certain information for a specified period.
Information Sharing with Third Parties
Under no circumstances does pkok sell or transfer your personal information to third parties for commercial purposes. However, information sharing may be necessary in the following limited situations:
5.1 Service Providers
Our payment partners (bKash, Nagad, Rocket, Upay) and technology infrastructure providers may receive the information necessary to operate their respective services. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
5.2 Game Studios and Technology Partners
Our game providers — including Evolution, Pragmatic Play, PG Soft, and JILI — use a limited amount of technical information as required to run games. This information is always shared to the minimum extent necessary.
5.3 Legal Obligations
pkok may be required to provide information in response to a court order or a legitimate request from a competent authority. In such cases we will always seek legal advice and provide only the minimum information required.
Cookies and Tracking Technology
The pkok website and app use cookies and similar technologies to improve your experience. Cookies are small data files stored on your device that help the website remember your preferences.
6.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, ensure security, and complete transaction processes. Disabling these cookies may cause the platform to not function properly.
6.2 Functional Cookies
These cookies are used to customise your language preference, interface settings, and gaming experience. They ensure a consistent experience on each of your visits.
6.3 Analytical Cookies
These cookies are used to monitor platform performance and analyse user behaviour. The information collected in this process is handled in a completely anonymous form.
You can disable cookies at any time from your browser settings. However, some features of the service may become limited as a result.
Your Rights and Options
pkok users have the following rights regarding their personal information:
- Right of Access: The right to request a copy of the information stored in your account.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request restriction of the processing of your information in certain cases.
- Right to Object: The right to object to the use of your information for specific purposes.
- Right to Data Portability: The right to receive your information in a structured format.
To exercise these rights, please contact our customer service team. We will make every effort to process your request as quickly as possible.
Data Security Measures
pkok adopts industry-standard technical and organisational measures to ensure the security of your information. The key components of our security framework are:
- Securing all data transfers through SSL (Secure Socket Layer) encryption
- Use of strong encryption technology for stored information
- OTP verification for account access
- Real-time monitoring system to detect suspicious activity
- Regular security audits and vulnerability testing
- Access to information restricted to authorised personnel only
If a security breach occurs, pkok will notify affected users with the relevant details as quickly as possible. However, no internet-based system is 100% secure — so you should also keep your password confidential and change it regularly.
As part of our responsible gaming policy, you can find additional tips for keeping your account secure on the Responsible Gaming page.
Protection of Minors
All pkok services are intended solely for individuals aged 21 or above. We do not knowingly collect any information from minors.
Through an age verification process at the time of registration, we ensure that no minor is able to open an account. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.
Policy Changes and Updates
pkok reserves the right to modify or update this Privacy Policy at any time. If any significant changes are made, we will notify users by email or through a notification on the platform.
If you continue to use pkok after a revised policy has been published, you will be considered to have consented to those changes. You should therefore review this page regularly.
To learn about our overall terms of use related to this Policy and to get a clear understanding of your overall rights and responsibilities, please also read our About Us page.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, seven days a week.
11.1 Contact Methods
- Live Chat: Immediate assistance via the website or app
- Email: [email protected]
11.2 Complaint Resolution
Our support team will give proper consideration to any privacy-related complaint you submit. After receiving a complaint, we will review it and make every effort to resolve it as quickly as possible, and will inform you of the outcome.
For answers to more general questions about this policy, visit our Frequently Asked Questions (FAQ) page — detailed answers to many common questions are available there.