pkok Terms and Conditions

1. General Terms and Scope

These terms and conditions ("Terms") apply to the use of any service on the pkok platform. By visiting the pkok website, opening an account, or completing any type of transaction, you are considered to have fully accepted these Terms.

This document is prepared under the applicable laws of Bangladesh. If any part is unclear to you, please contact our support team before you start using the service. Where both English and Bengali versions of the Terms exist, the Bengali version takes precedence.

pkok is an online entertainment platform offering slots, live casino, cricket betting and other gaming services. For more details about the platform, you can read our About Us page.

2. Account Registration and Eligibility

2.1 Age Requirement

Users must be at least 21 years old to open an account on pkok. This platform is strictly prohibited for minors. Providing accurate information for age verification at the time of registration is mandatory.

2.2 One Account Policy

Each person may operate only one account. If the same person creates multiple accounts using the same mobile number or the same financial details, all accounts may be closed and any balances in them may be forfeited.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, mobile number — must be accurate and up to date. An account created with false information may be closed and the associated balance may be withdrawn.

2.4 Identity Verification (KYC)

pkok may request identity verification from an account holder at any time. This may require submitting a copy of a national ID card or passport. If documents are not submitted within the specified time, the account may be temporarily suspended.

3. Account Security and Responsibility

Keeping your account login details completely confidential is your own responsibility. Sharing your password with anyone else or allowing a third party to use your account is prohibited.

If you notice any unauthorised access to your account or any suspicious activity, you must notify our customer service team immediately. The user is responsible for any loss resulting from negligence.

• Change your password regularly and avoid passwords that are easy to guess.
• Logging in from a public or shared device is risky — make sure you log out after use.
• Stay away from phishing or fraudulent links; pkok will never ask for your password by email.

To learn more about how we collect and store personal data, please read our Privacy Policy.

4. Deposits and Withdrawals

4.1 Deposit Methods

bKash, Nagad, Rocket and Upay can be used to deposit money on pkok. The minimum deposit amount is ৳100. Deposits are generally processed quickly; contact the customer service team for any issues.

4.2 Withdrawal Methods

bKash, Nagad, Rocket and Upay can be used for withdrawals. The minimum withdrawal amount is ৳500. Withdrawals typically take between 10 and 45 minutes to complete.

4.3 Verified Method Requirement

You may only use a payment account registered in your own name. Transactions through third-party accounts are not acceptable and may be treated as suspicious.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to ৳5,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000; the wagering requirement for this bonus is 15 times the bonus amount — meaning ৳1,000 × 15 = ৳15,000 must be wagered.

5.2 Bonus Usage Terms

To withdraw winnings earned from a bonus, the wagering requirement must be met. A bonus is not cash — it is extra balance provided for placing bets on the platform.

• Multiple bonus offers may not be active at the same time.
• pkok reserves the right to determine eligibility for bonuses.
• If misuse of bonus rules or fraudulent behaviour is detected, the bonus and any associated winnings may be cancelled.
• Each bonus has its own expiry period; once expired, the bonus is cancelled automatically.

6. Betting and Gaming Rules

6.1 Finality of Bets

A confirmed bet cannot be cancelled, unless it is declared void due to a technical error. Carefully verify all details before confirming a bet.

6.2 Technical Issues

If a game or bet is left incomplete due to a server error, network disconnection or any other technical reason, pkok reserves the right to settle the bet at its own discretion. In such cases, the data stored on the server is final.

6.3 Odds Changes

In sports betting, odds may change until a bet is confirmed. Once confirmed, winnings or losses will be calculated based on the odds at confirmation. In live betting, odds changing quickly is normal.

6.4 Match Cancellation or Postponement

If a match is not completed within the scheduled time or is cancelled, bets will be settled according to pkok's standard rules. Incomplete bets are generally refunded, though exceptions may apply in specific cases.

7. Prohibited Activities

The following activities are strictly prohibited on the pkok platform:

• Money laundering or conducting transactions using funds from illegal sources.
• Using bots, automated software or any special technology to gain an unfair advantage in games.
• Creating or operating multiple accounts.
• Depositing or withdrawing through a third-party payment account.
• Exploiting loopholes in the bonus system to gain an unfair advantage.
• Attempting to access another user's account or collect their information.
• Exploiting technical vulnerabilities in the platform to misappropriate funds.

If any such activity is proven, the account may be closed, winnings forfeited and legal action taken if necessary.

8. Account Suspension or Closure

8.1 pkok's Actions

pkok reserves the right to temporarily suspend or permanently close any account without prior notice in cases of Terms violations, suspected fraud or security-related reasons.

8.2 Closure at User's Request

If a user wishes to close their account, they may contact the customer service team. The opportunity to withdraw any existing balance will be provided before the account is closed, though any active bonuses will be cancelled.

To learn about requesting account restrictions or a self-exclusion break as part of responsible gambling, please visit our Responsible Gaming page.

9. Limitation of Liability

The pkok platform is provided on an "as is" basis. pkok is not directly liable for losses arising from technical errors, server outages, issues with third-party services or unforeseen circumstances.

• If an ongoing game or bet is affected by an internet disconnection.
• If a transaction is delayed or fails due to an error with a third-party payment service.
• If a game is unavailable due to a technical issue on the part of the game software provider.

However, if a loss is clearly caused by pkok's own fault, pkok will take reasonable steps to provide a remedy.

10. Dispute Resolution

10.1 Initial Contact

If you have a dispute or complaint, please contact our customer service team directly first. Support is available 24 hours a day, 7 days a week via live chat. Most issues can be resolved at this stage.

10.2 Recording of Disputes

In any dispute, the data and transaction records stored on the server will be treated as the final evidence. Screenshots or descriptions provided by the user will be taken as supporting material, but will not take precedence over server logs.

10.3 Finality of Decisions

pkok's decision is final in settling disputes. In special circumstances there may be an option to go to an independent mediator, but that will be determined by mutual agreement of both parties.

11. Changes to Terms

pkok reserves the right to change, revise or add new clauses to any part of these Terms at any time. Users will be informed of changes by email or by a notice on the platform.

Continued use of the platform after a change is equivalent to accepting the new Terms. You are therefore advised to read the updated Terms carefully when you receive a notice of any change.

12. Contact

If you have any questions or need clarification about these Terms, please contact our customer service team. Support is available in both Bengali and English.

• Live Chat: 24 hours a day, 7 days a week
• Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) page for answers to common queries.